Cancellation Rules:

Accommodation
  • Less than 2 days prior to arrival with cancellations made after 12pm (UTC): will incur a charge equivalent to first night's stay.
  • More than 2 days prior to arrival with cancellations made before 12pm (UTC): FREE - no charge incurred.
  • Administration Fee: Non refundable
Transfers
  • Less than 48 hours prior to start of transfer: will incur a charge equivalent to 100% of the service.
  • More than 48 hours prior to start of transfer: FREE - no charge incurred.
  • Administration Fee: Non refundable
Excursions
  • Less than 48 hours prior to start of excursion: will incur a charge equivalent to 100% of the service.
  • More than 48 hours prior to start of excursion: FREE - no charge incurred.
  • Administration Fee: Non refundable
Restaurants
  • At any time: FREE - no charge incurred.
  • Administration Fee/Reservation Fee: Non refundable


Payments, Refunds, Currencies and Delivery:

Payments
  • Payments in this site are operated by TravelGo Systems Ltd, Caversham Court 34 Belvedere Road, Flat 2, London, United Kingdom.
  • Client will pay an indicated Payable Online Total at the end of the booking process. This total will always contain our Administration Fees and the part of the Services the Client is required to pay online to the suppliers.
  • Client will pay the Payable Online Total using Worldpay as the online payments gateway.



  • Client will make only one Payment, no further payments will be required, no recurring payments nor extra charges.
Refunds
  • Client must provide a letter or email with the cancellation request of any service already paid, to be processed by our platform.
  • Based on every supplier's specific cancellation policy, refunds that apply will be processed and executed through Worldpay payment gateway the same working day.
Currencies
  • Client will be informed all the time during the services browsing, listing, details, itinerary details, booking review and payment of the currency of the selected services and payments.
  • We currently process services and payments in USD.
Delivery
  • Once the Client pays online through Worldpay payment gateway, for a booking containing Services, will receive an email with the information to retrieve all Booking Documents.
  • Client will be able to retrieve all the Booking Documents as many times as needed.


Privacy Policy:

View our full privacy policy HERE.


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